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Hotel front desk meeting topics

231 Hotel Front Office Power Point Presentation

Download format for front office briefing, Briefing Sheet sample for Hotel Front Desk, Front office Shift Briefing tracking sample template. Daily Briefing in the front office is part of Hotel front office communication.This gives a smoother operation, without having to waste time asking others and they know what's happening in the hotel The front desk is the heartbeat of any hotel, and the front desk agent is the go to point person for everything from arranging wake up calls to making sure all guests at your meeting function receive a morning newspaper. To ensure that your complaints are heard and then properly addressed, a former hotel front desk agent offers the. That being said, your front desk and reservations team can be your best resource for increasing ADR. To get ahead of the game, now is a wonderful time to start getting them up to speed and on board with the marketing and revenue plan. Start by having a departmental meeting with the front desk colleagues to set forth the goals for next year

Daily Briefing in the front office is part of Hotel front office communication. The complexity of front office communication is directly related to the number of rooms, hotel size, public areas and facilities etc. 1) Prepare for the briefing by making notes on what has to be communicated Some companies implement a formal meeting timetable - i.e. daily, weekly, monthly and quarterly - that is accompanied by a staff meeting agenda and predetermined staff meeting topics. Other companies opt for a more informal style with flexible themes for staff meetings and varied workplace meeting topics Here are a few hot tips for running successful front desk meetings to yield greater sales and customer service results for your salon! Set a regularly scheduled monthly meeting. Plan on 60 to 90 minutes at the beginning of each month. To eliminate distractions, try for a morning meeting that is held before the salon opens Hotel front desk employees (also known as guest services employees) are responsible for making sure each guest has a pleasant experience at a hotel. Tasks typically involve checking in and checking out guests, taking reservations, and answering any questions guests may have. 1 . You don't need a college degree or any relevant experience to.

Ask the front desk at the hotel you are staying at and get a free laundry bag to put your dirty clothing in. Most hotels have a laundry service, which does have a cost to it, but they will give you the laundry bag, which is great to keep clean and dirty clothing apart, especially if they are wet or muddy from being out in the rain or enjoying. Article - Train Your Front Desk Team On The '5 Pillars Of Hospitality Excellence' - By Doug Kennedy - I have always believed that the front desk staff played a critical role, now more than ever.

10 tips to make sure your front desk staff are always

Front desk office job comes with a whole lot of responsibility, especially if you are working in a hotel. You have to welcome guests, help them check-in and check out, always be at their service, be friendly, responsive and professional as much as you can and show that you are able to multi-task very easily Here are some training tips and tactics for converting calls at the front desk that you can use at your next meeting: Let Callers Know You Are At The Front Desk. In today's world of out-sourced and off-premise reservations departments, most callers will be more than pleased to learn they have reached someone actually at the hotel who has. Every single member of staff should be aware of security, from the front desk personnel to the chefs in the kitchen. Here are a few simple but important practices to follow when it comes to hotel security: Report suspicious behaviour. Don't hand out room keys without someone providing ID. Don't give out guest information Awareness can be gained from employee input at staff meetings, team meetings, morning huddles or even a simple suggestion box. Again, being open-minded and uncritical of ideas helps encourage staff members to speak up and express their thoughts, which can sometimes be very insightful. 3. Establish a Positive Cultur Doug Kennedy. Doug Kennedy is President of the Kennedy Training Network, Inc. a leading provider of hotel sales, guest service, reservations, and front desk training programs and telephone mystery.

Hotel Front Desk Training: 8 Need-to-Know Tips Cvent Blo

  1. With the hotel industry often finding it difficult to retain employees, it's now more important than ever to understand what employees want. Here are 10 ideas for hotel employee incentive programs that will help your workers be happier, more productive, and stay longer. 1. Offer Career And Personal Development. 2
  2. Whether your hotel is a local landmark or a new kid on the block, it's always a good idea to add fresh, new strategies to your hotel marketing plan. You may think that innovative ideas for hotels need months of planning and a budget that's out of your reach, so let us assure you that you can implement creative marketing strategies in a short time frame and with little or no financial.
  3. Front Desk is where every office has a desk in front of the entrance to welcome people or customers. They will help you with clarifying any sort of questions and whom and when to meet if prior appointment is scheduled. Working for front desk involves knowing different languages and be humble and smiling all the time wishing the people
  4. This hotel feedback survey covers a variety of topics about the stay at your establishment. Was the front desk staff friendly? Were the rooms clean? Was the hotel breakfast delicious? Ask guests to give you feedback about their whole stay experience so you can fix any issues that are noted
  5. ar, review the se

Briefing Sheet Sample Hotel Front Office / Front Des

Best Price Guarantee! Book at Meeting Hotel, Casoria 1 Hotel Front Desk Staff Meeting Free PDF ebook Download: Hotel Front Desk Download or Read Online ebook hotel front desk staff meeting in PDF Format From The Best User Guide Database Confirm that accessible hotel accommodations, services and equipment The facility staff and employees, as well as the meeting staff. meeting rooms can often be negotiated on a sliding fee schedule. Driving revenue at a hotel starts with the heart of the property: the front line. The front desk can be a hotel's weakest link or strongest source of sales generation. | The front desk can be the weakest—or strongest—link when it comes to sales generation. Management should turn order takers into sales makers For example, if a particular guest has a baby or toddler, front desk agent should be able to offer additional services (i.e. a bottle warmer, milk available 24/7, crib - if available) to make the guest's stay more comfortable. Engaging and Inquisitive. The ability to engage with guests and have meaningful conversations is very important to.

How to Get What You Want From a Hotel's Front Desk Agent

Your Front Desk Team Is Key to Meeting Your - Hotel-Onlin

Many hotels have conference rooms or event spaces that they rent out for various events, ranging from meetings to weddings. An event planner works with a company, or an individual, to arrange the event and then ensures it runs smoothly. According to the BLS, event planners earn a median annual salary of $50,600 Hotel Front office Coordination - Interdepartmental Communication. Hotel Front office Coordination between front office department and other departments is required to ensure maximum satisfaction for the guests. The front office department has to exchange necessary information about the guests with the other departments for giving good service Front office communication with other departments can make or break the guests' stay at the hotel. As the front office is responsible to sell the hotel accommodations, it is a major driving force for generating revenue. Hence, communication within and out of front office department needs to be vibrant and positive Robots may take over front-desk activities, delivery services, or serve as a concierge, using speech recognition and AI to respond to queries from customers. There are many more use cases for robots in the hotel and also travel industry: robot luggage porters, security robots for airports, robot assistants for travel agencies, etc DeskFlex is a customizable hoteling and scheduling solution for workspaces, conference rooms, desks, parking spaces, equipment. Make your business more flexible and efficient with out hoteling system. DeskFlex merges with MS Outlook/MS Exchange Integration so all your reservations can be viewed in one place

SOP - Front Office - How to conduct Briefin

Topics for Team Meetings At Work - Docke

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Front Desk Meetings: Zeroing In for Success - News - Salon

  1. Behind the hotel's front desk is a huge video wall, and one of the applications is a live tool that allows guests in line, or anyone in the lobby, to send Twitter messages about the hotel or other topics. Also, the hotel's food-and-beverage outlets use to the board to promote specials or events. 5. Meeting spaces go high tec
  2. Back in 2014, Starwood Hotels & Resorts (since acquired by Marriott) made waves when it introduced keyless entry via their SPG mobile app. Other major hotel brands like Hyatt and Hilton have followed suit, allowing guests to check-in and access their hotel rooms while bypassing the front desk entirely
  3. If you are exploring the possibility of using Front Office Staff-Reno's Virtual Receptionist Service the first step is to meet with Rena Zatica, Co-owner/VP of Marketing & Sales. Rena will schedule time to meet with you in your office, at Front Office Staff-Reno's office or via the phone. Rena will review with you the two basic contracts.
  4. Your hotel blog is normally all about amazing reasons to visit your area and stay at your hotel. We know that hotels may be struggling with figuring out what to post as they figure out their COVID-19 marketing strategy. Here are ten blog ideas to add to your content calendar. If you don't have a blog - or don't have the time to write a whole post, turn them into a social media post instead
  5. This guidance provides recommendations to prevent or slow the spread of COVID-19 in hotels, including hotels with fitness centers, gyms, and health clubs. These are precautions hotel managers and staff can take to protect the health and safety of guests and employees. The virus that causes COVID-19 can spread more easily than the seasonal flu and it appears COVID-19 disease i

Important Hotel Front Desk/Guest Services Job Skill

And then the office manager can get right to work on many of the things you decided upon, which allows you to stay producing chairside throughout the week. 4. Accounting Meeting (minimum TWICE A YEAR) You should have at least two meetings a year, every six months, with your accountant to look at the first six months and how you're preparing. Front Desk - Early Shift - Check List for Shift Leader / Supervisor User Guide You may have used Check Lists before and do not require help from a User Guide - please feel free to continue and use the form starting on the next page below Purpose of a Check List: A Check List is meant to help you be more organised To be great, a hotel needs a team—both management and front-line staffers—with emotional intelligence. This means intuitive people sense, empathy, and genuine interest. There's the phrase hospitality personality, which goes further than cheerfulness. That's important, but so is natural kindness, graciousness, humor, and joie de vivre

25 Things A Hotel Will Give For Free (If We Just Ask

  1. There are already some hotel brands that are ditching the front desk. 6 Kiosks, check-in pedestals, tablets, or iPads are already replacing people at the front desk, and the current crisis will.
  2. Here are 15 restaurant staff training ideas to get your back-of-house and front-of-house employees up to speed: 1. be a great tradition for your pre-shift meetings. They also add to the camaraderie on your team. 5. service restaurant near an office complex, track which venue can get the most net sales in an hour. This can also be a grea
  3. Go Green Hotels: Green Ideas for Hotels and Resorts. This page lists sustainable ideas for green hotels and resorts. Eco hotels can keep up to date on green lodging news at Green Lodging News, Green Hotelier and Green Biz Tourism & Hospitality. If you would like to encourage hotels you stay at to implement these ideas, consider inviting them to.
  4. ute booking or a better rate. You may also be able to get a better sense of the customer service offered at the hotel, as you will be able to speak to the front desk and ask them specific questions about the hotel
  5. e if it is ideal for an event. Also called a hotel inspection checklist, it serves as a guide for event planners when considering the advantages, limitations, and

Train Your Front Desk Team On The '5 - Hotel News Resourc

2. Write a search-optimized travel guide for your hotel's area. When meeting planners pick a hotel, they don't just think about your space — they think about the entire city and area. Highlight how planners can use the area around your hotel to bring added value to their attendees Hotel supervisors supervise front desk operations such as guest check-in and check-out, room inventory, and incoming phone calls. Manage Hotel Staff. Hotel supervisors supervise staff members and delegate tasks as necessary.They also train the front desk staff in hotel protocols, guest registration, and other duties. Assist General Manager Hotel Operations in the COVID Era. Social distancing has become a norm in today's COVID-19 world and hotels need to re-evaluate and update their SOPs to adapt to this change. HVS has prepared this document to help hoteliers in the planning process regarding the formulation of SOPs on how to operate their hotels once the lockdown has been lifted Job Descriptions Please review our Job Descriptions below to help find the right position for you: Management General Manager The General Manager oversees all aspects of the hotel operations including: guest relations, front desk, housekeeping, maintenance, finances, team building, and staff development. The General Manager must possess strong communication skills, both verbal and written, an

Looking for island fun or hotels in Galveston Texas? Moody Gardens hotel and attractions theme park is the perfect group or family vacation idea for those seeking a thrilling adventure near Houston! Visit our world-class oceanic Aquarium & Rainforest Pyramids, IMAX 3D theater, spas and golf course HOTEL POLICY/HOUSE RULES We strive to provide our guests with an exceptionally clean, safe, and friendly hotel experience. The following Hotel Policy/House Rules have been established based on industry standards, management and operational procedures, and our personal experience of owning and operating the All Seasons Inn & Suites since 2007 This two-day program is conducted 30 days prior to a new Marriott International hotel opening, and is designed for the hotel Leadership Team. Courtyard by Marriott International University. This program is an international only Marriott training program offered to Courtyard by Marriott brand General Managers and Assistant Managers

14 One on One Meeting Topics You Should Be Discussing With

Front Desk Agent. Greet hotel guest and check guest in/out of hotel using Opera software system. Respond to all guest request in a timely manner. Make hotel reservations for guest stays. Answer multiple phone lines and transfer to appropriate department or guest. Use Kipsu messaging system to communicate with guest Large meetings often have many moving parts, and we know the work it takes to make something work on a grand scale and the importance of creating something attendees enjoy. We can deliver an interactive keynote to kick off a meeting, energize a group with a 45-minute motivational program, or deliver an information-packed breakout session or. Keep the meetings short (about 10 - 15 minutes). Keep the meetings fun and informal. Set a friendly, positive tone. Agree that this is a way for everyone to suggest ways to improve. Agree to show respect for each other's ideas and opinions. Make it safe for employees to offer their ideas, opinions, and suggestions OYO Hotel Myrtle Beach Kings Hwy. Victoria's Bed and Breakfast. Amanpulo. Le Blanc Spa Resort All Inclusive Adults Only. Lizzie's Heritage Inn. Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma. Excellence Punta Cana Adults Only All Inclusive. The Venetian Resort Las Vegas. Riu Palace Aruba All Inclusive My simple approach helped those customers have a good impression of the company and increased our customer satisfaction rate. Key Takeaways: The answer shows that the candidate is proactive and got good results with extra effort, focusing on each client's satisfaction. 2. Example Answer: A few years ago, I worked at the front desk of a hotel

put ، معنی کلمه put به فارسی ، آبی دیکشنریput sth away [ M ] STORE 1. to put something in the place or container where it is usually kept • Put your toys away now., put sth on [ M ] PRETEND 3. to pretend to have a particular feeling or way of behaving which is not real or natural to you • Why are you putting on that silly voice Find and Compare Products from Leading Brands and Retailers at Product Shopper. Compare Prices before Shopping Online. Get the Best Deals at Product Shopper A: Oh, yes. I have a meeting downtown tomorrow. Does this hotel have a shuttle bus? B: No, I'm afraid we don't, but we will be happy to call a taxi for you if you provide us with the details. A: No, that won't be necessary. I can call from my room. B: There are no charges for local calls. Calling the front desk: B: Front desk OBJECTIVES FOR THE MEETING. The Revenue Strategy team will meet twice monthly to review a market-segmented forecast for the following periods: Next 7 days. Next 30 days. Next 90 days. Next financial year end period. Next 24-36 month period, and/or in alignment with contracted room night commitmentsLead by the Director of Revenue Management, the. In France, Accor Hotels has created a Coronavirus Emergency Desk Accor (CEDA) helpdesk to better coordinate requests for rooms to all front-line medical staff, all French people engaged in the fight against the spread of COVID-19, and to the country's most vulnerable populations

What 5 Hotel Front Desk Employees Would Change About Check

Front Desk Resource Manual A detailed review of the tasks that are to be fulfilled by a front desk employee. Everything you need to train and continue professional development for the front desk staff, from etiquette and organization tips, to a checklist and worksheet templates. www.eztrackit.co Etiquette and Manner: Etiquette and manner are the essential quality that every front office staff has to possess whether it is small or large hotel. Especially the star level hotels are the meeting place of the elite of the society. In this level of environment good manners, courtesy and politeness must be maintained in service Incident 1- Sept 11,2001 I was interning with ITC hotels Vadodara at front office.The attacks were al over the media & US administration probably halted all connecting flights to US and we certainly had Americans staying with us and we had a lot o..

This will probably he long because I have two answers to this. The first of the most frustrating problems working at the front desk is when people don't seem to understand the cancellation policy. For instance, we will have someone block 30 rooms. 11+ Hotel Checklist Examples - PDF, Word. Hotels need to ensure that there is organization in everything that the workforce does. It is essential for guests to feel that they are well taken cared of and it is also important for the employees of the business to be guided on how they can perform their tasks and expected deliverable accordingly

5 Steps to Improve Front Office Organizatio

By Jacob Tomsky. Jacob has worked on the front lines of hotels for more than a decade, starting as a lowly valet in New Orleans and ultimately landing at a front desk in New York City 3) Home office scavenger hunt. If all your people are working from home, organize a rapid-fire home office scavenger hunt. Come up with a list of three to five items using the list below for ideas

Hotel Policies & Procedures Manuals. HMG best practice business' model includes detailed written policy and procedure manuals for each hotel department which are used for training and compliance purposes. The following manuals index provides the reader with the overview of those extensive business practices employed by HMG in each of its hotels Training Games and Icebreakers #1-5. 1. Three Questions Game. Everyone in the group writes down three provoking questions they would like to ask others in the group. Not the normal what's your name type questions but something like, Where is the most interesting place you have ever traveled or Name a topic you feel absolutely passionate. Front Office/Reservations In expectation of occupancy restrictions, add Covid19 Out-of-Order designation in your PMS system. These rooms will be tracked differently than regular OOO rooms

Staff meeting game ideas? : TalesFromTheFrontDes

  1. utes - Team status updates - Etc. 2. Last Meeting's Business - discuss topics that were not completed in a previous meeting or action items that are due - Stephanie - sales quota update (10
  2. 15 Examples of Remarkable Service for Hotels. Social media raises the stakes for customer service - That was one of the most important insights from the recent Global Customer Service Barometer [PDF] conducted by American Express - which found that social media savvy consumers who are happy with a company's customer service say they'd spend 21% more with those companies
  3. INTRODUCTION TO FRONT OFFICE 1. Introduction to front office department 1 2. CHAPTER FOCUS POINT Describe the significant of front office in tourism and hospitality business Construct front office organizational chart line within a hotel or any tourism and hospitality business Explain personnel job specification, responsibilities among position, departments and division within a hotel Describe.

Incentivize front desk staff to sell more packages at check-in. Relevant: The goal may align with broader objectives to increase overall revenues, to better leverage on site amenities, and/or to improve profitability per guest. Time-bound: The goal is set to be achieved by the end of Q4, giving everyone a target time frame to achieve the goal Chapter 2: Hotel Organization • For guests, the most visible department in a hotel • Front office staff have more contact with guests than other hotel staff • The front desk is the focal point of activity for the front office • Guests come to the front desk to register, receive room assignments, make inquiries, and check out • Other. Front office is a department or team that interacts with the customer and/or directly generates revenue. This is contrasted with back office functions that provide services such as administration, operations and technology that don't interact with the customer. The following are common examples of front office The front desk is a hotel's lifeline. Front desk staff members greet potential guests on the phone and arriving guests upon check-in. They set the tone for the complete guest experience. The front desk needs to be staffed 24 hours a day, typically in three shifts With unparalleled accommodations, a striking European-inspired aesthetic, and incomparable amenities, Green Valley Ranch offers a refined off-the-Strip resort experience—all amongst one of Las Vegas' most coveted and convenient locales. Modern and spacious, our deluxe king rooms are equal parts comfort and luxury

5. MODULAR MEETING SPACES. The design and functionality of meeting spaces has changed in order to adapt to new technology. Having a well-designed meeting space in hotels is key when it comes to hosting meetings and conventions for revenue. New technology is becoming smaller and more portable. Hotel guests have a higher demand for comfort Learn how to run a good meeting. People complain about meetings all the time. Developing a reputation for chairing a good meeting will do wonders for your career - because people will attend your meetings and participate at a high level. This leads to productive conversations and measurable results. Find time to relax. Let's not sugar coat. Managers and employees rely on receiving strong, consistent feedback to perform their best at work. A performance review is a great way to offer helpful feedback and an important opportunity for managers to aid in the development of their team members. In this article, we explain what performance evaluations are and why they're important with several example performance evaluation phrases.

2 Smile with a Greeting: The next best and the most effortless thing with great results we can do is smile while greeting. It is believed that smile is the most warming and important thing we can do to the guests as they enter our hotel. Many renowned hotel groups follow the 10 to 5 rule which says that when the guest is at a distance of 10. Receptionist Skills: Definition and Examples. Receptionists are the first point of contact in a business and have a responsibility to provide excellent customer care. Their organizational and multi-tasking abilities help staff members stay on track and keep the business running smoothly. When you include the most desirable receptionist skills. EnglishClub: Learn English: English for Work: Hotels Taking a Reservation. Here are some typical phrases and expressions to use when a guest makes a booking to stay at your hotel. Review these expressions and read the sample conversation. Then check your understanding with the quick quiz. Front Desk Receptionist. Enterprise Hotels, Lise speaking Providing your guests with a comfortable place to stay might be your goal as a hotel manager or operator - but at the end of the day, you are running a business, and that means you need to sell hotel rooms. Your hotel sales strategies should reflect your commitment to the guest experience while emphasising the importance of booking as many rooms as possible at any given time A hotel organizational structure is a comprehensive plan by a hotel owner to define departmental activities and responsibilities. This structure brings order to every aspect of hotel operation from the front desk and room service to the human resources department. Hotel organizational structures are necessary to.

10 Traits of a Great Front Desk Agent - LinkedI

These icebreakers for meetings help staff members feel comfortable sharing their ideas. They encourage open communication by relieving tensions and work stress, serving as an excellent way to start your staff meeting. Animal Imitation. For this game, arrange office chairs in a circle. Label each chair with the name of an animal A hotel front desk is mainly tasked to check in guests and assure that all bookings and reservations are accurate. Writing an effective resume cover letter for a hotel front desk position requires the information of the knowledge and experiences of the candidate in hotel reception operations

Additionally, our expansive hotel features a variety of event facilities ideal for hosting conventions, meetings, social celebrations, and destination weddings. Explore Orlando Vacation Deals and Packages. Start planning your Orlando, Florida, vacation or business trip today. Walt Disney World® is just 1.5 miles from us Common Areas and Facilities. Be as quiet as possible when walking down the hall to or from your room. If you need to talk to someone, use a soft voice. Remember that noise echoes in hallways, and the sound may be amplified in the rooms. Try to refrain from talking in the hallway after 10 p.m. and before 8 a.m

Classic meeting agenda - templates

Consisting of in-house and outside experts in food and water safety, hygiene and infection prevention, and hotel operations, our Marriott Cleanliness Council is redefining our cleaning and safety standards. We will actively monitor and evolve our solutions to ensure a continued focus on the health and safety of our guests and associates Our convention center hotel boasts 150,000 square feet of elegant event space, featuring a grand ballroom, meeting rooms, a rooftop terrace and outdoor pavilion. Access Houston attractions, from the theater district to high-end shopping, via the METRORail lines. Enjoy a rewarding stay at our downtown Houston hotel. Show Mor

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Find Cheap Hotels & Motels Near You. Get the best hotel room from 1 million hotels and motels worldwide ranked by 200 million reviews and opinions from Tripadvisor travelers UK Hotel Business is the number 1 ABC certified trade magazine for the hotel industry across the UK. Hotel Business is with you wherever you are, letting you keep your finger on the pulse of the hospitality industry with the latest news and the most talked-about topics. Since Mar 2012 Also in UK Hotel Blogs hotel-magazine.co.u Assign shifts to each person and indicate their position (manager, cashier, front desk, support, etc). You could even add a column with total weekly hours to track employee workload. Travel itinerary: Never miss a flight, train, or bus again. Track departure cities, arrival cities, flight numbers, airport locations, hotel reservations and more. Celebrate life's special moments at San Diego's most iconic venue. Choose from inspiring event venues from sandy beaches and oceanfront lawns to lavish ballrooms and lush courtyards. Host your next meeting, retreat, or conference in an incomparable beachfront setting, with 96,000 sq. ft. of event space located just minutes from downtown San Diego

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COVID-19 and the global hotel industry: A roadmap to recovery, part 2. Earlier this week, part 1 detailed how the hospitality industry can recover from the COVID-19 coronavirus from a revenue management, sales and marketing perspective; for part 2, it examines recovery across food and beverage, meetings and events, operations and finance. 2 The Hotel Business PowerPoint Template is a full-fledged hospitality business presentation. The template contains 16 slides to elaborate on the hotel business agenda. It contains a photo placeholder in the background that can illustrate the travel, luxury, and landmark. Users can easily replace it with another relevant image or the background. Whether you're looking for hotels, homes, or vacation rentals, you'll always find the guaranteed best price. Browse our 2,563,380 accommodations in over 85,000 destinations Boss for a Day. Or you could set up a sales contest where the winner actually gets to take your place for a day. At the end of each month or quarter, the person with the most sales or points will get to run things their way for a day. Let them run a meeting, choose where to take the team for lunch and even set up shop in your corner office